Returns policy

Ordinary return requests must be submitted within five days of your order being marked delivered. Include the order number, the item, and the reason. We will review the request and tell you the next steps. Please keep the item and its packaging while we review it.

If an item is faulty, unsafe, damaged, or materially different from its description, contact us at any time for review. The ordinary-return window does not prevent you from reporting these concerns.

A return request is not automatically a refund. We will confirm whether a return, replacement, repair, or refund applies after reviewing the circumstances. Delivery charges and collection arrangements will be communicated before you send an item back.

Sign in and open My orders, select a delivered order, then send a return request. If the delivery date is missing or you cannot access your order, contact Merab World support with your order number.